Baxters Homecare: Revolutionizing Care Coordination with AI
How we helped a regional homecare provider reduce admin time by 75% and improve care quality through intelligent automation.
"Harvington Tech transformed our entire operation. What used to take our admin team 6 hours daily now happens automatically in minutes. We're providing better care to more people, and our staff love the new system."
The Challenge
Baxters Homecare, serving over 450 clients across three counties, was struggling with manual processes that were consuming valuable time and limiting growth potential.
Before Automation
- • Manual care plan creation taking 45+ minutes per client
- • Paper-based visit tracking and reporting
- • 6 hours daily spent on administrative tasks
- • Delayed invoice processing affecting cash flow
- • Inconsistent care quality monitoring
After Automation
- • AI-generated care plans in under 5 minutes
- • Real-time digital visit tracking and reporting
- • 90 minutes daily on admin (75% reduction)
- • Automated invoicing with same-day processing
- • Continuous quality monitoring with alerts
Our Solution
We developed a comprehensive AI-powered care management system tailored specifically for Baxters' needs, implementing automation across their entire workflow.
AI Care Plans
Intelligent care plan generation based on client needs, medical history, and best practices.
Smart Scheduling
Automated carer scheduling considering skills, location, and client preferences.
Quality Monitoring
Real-time quality tracking with automated alerts for care standard compliance.
Implementation Timeline
Weeks 1-2: Discovery & Planning
Deep dive into existing processes, staff interviews, and system architecture design.
Weeks 3-6: Core Development
Building the AI care plan generator and automated scheduling system.
Weeks 7-10: Integration & Testing
Connecting with existing systems, comprehensive testing, and staff training.
Weeks 11-12: Go-Live & Support
Smooth rollout with on-site support and performance monitoring.
Measurable Results
Operational Efficiency
Business Growth
What The Team Says
"I can finally focus on what I trained for - providing excellent care - instead of drowning in paperwork."
"The scheduling system is brilliant. It knows our clients better than we thought possible and always suggests the perfect carer match."
Technology & Integration
AI & Machine Learning
- • OpenAI GPT-4 for care plans
- • Custom ML models for scheduling
- • Predictive analytics for capacity
Integration
- • Existing CRM system
- • Finance software (Sage)
- • Mobile app for carers
Infrastructure
- • Cloud-hosted (99.9% uptime)
- • GDPR compliant
- • 24/7 monitoring
Ready to Transform Your Care Business?
See how AI automation can revolutionize your homecare operation, just like it did for Baxters.